Effective Date: 01 January 2024
Perfect Wellness (“Clinic”, “we”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, contact us, or book our services.
1. Who We Are
Perfect Wellness
Address: 127/181, Opposite Parag Doodh Dairy, Next to Tata Motors Showroom, W-1, Juhi Kalan, Saket Nagar, Kanpur, Uttar Pradesh 208014
Email: contact@perfectwellnessindia.com
Phone: +91 95650 88055
Website: https://perfectwellnessindia.com/
2. Information We Collect
We may collect the following types of information:
A. Information You Provide
- Name, phone number, and email address
- Appointment or booking details and preferences
- Information shared via website forms, WhatsApp, phone calls, email, or in person, including concerns or services you are interested in
- Billing information required for receipts or invoicing, such as billing name and address
B. Automatically Collected Information
When you browse our website, we may collect:
- Device information such as browser type and operating system
- IP address
- Pages visited and basic usage analytics
- Cookies or similar technologies as described in Section 8
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide support
- Schedule and manage appointments
- Communicate about consultations, appointments, and service updates
- Maintain internal records for service delivery and customer support
- Improve our website and services
- Send promotional messages only where permitted by law or where you have opted in. You may opt out at any time.
4. Payments and Payment Links
We do not accept direct payments on our website.
If payment is required, we may share a secure payment link, such as a Razorpay payment link, via phone, WhatsApp, SMS, or email after consultation or in-clinic confirmation.
Payments made through such links are processed by third-party payment providers and banks. We do not store your full card number, CVV, or net banking credentials. These details are handled directly by the payment provider and your bank or issuer.
5. How We Share Your Information
We do not sell your personal information. We may share information only when necessary with:
- Payment partners such as Razorpay to create and confirm payment links and reconcile payments
- Banks or financial institutions for issuer verification or EMI processing
- Service providers including website hosting, analytics tools, communication platforms, CRM systems, or appointment management software
- Legal or regulatory authorities when required by law, court order, or to protect safety and rights
We share only the minimum information necessary for the intended purpose.
6. Data Security
We take reasonable administrative and technical measures to protect your information from unauthorized access, misuse, loss, or disclosure. However, no system can guarantee absolute security.
7. Data Retention
We retain information only for as long as necessary for:
- Appointment and service delivery
- Legal, accounting, and record-keeping obligations
- Resolving disputes and customer support
8. Cookies and Analytics
We may use cookies and analytics tools to understand website traffic and improve performance. Cookies may store non-sensitive data such as user preferences and session details. You may control or disable cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites. Please review their privacy policies before providing information.
10. Your Rights and Choices
You may request access, correction, or deletion of your personal information, subject to legal record-keeping requirements.
You may also opt out of promotional communication at any time.
To make a request, please email contact@perfectwellnessindia.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
Perfect Wellness
127/181, Opposite Parag Doodh Dairy, Next to Tata Motors Showroom, W-1, Juhi Kalan, Saket Nagar, Kanpur, Uttar Pradesh 208014
Email: contact@perfectwellnessindia.com
Phone: +91 95650 88055